Frequently Asked Questions ✨
1. What are your modes of payment? 💳
We offer several payment options for your convenience:
✅ Cash on Delivery (COD)
✅ GCash
✅ Maya
✅ Credit/Debit Card via secure checkout
✅ Atome / BillEase — Buy Now, Pay Later options, when available upon checkout
2. What are your shipping methods and shipping fees? 🚚
We ship nationwide via J&T Express VIP Shipping.
Shipping Rates
✨ Metro Manila and Rizal – ₱79
✨ Luzon – ₱89 Promo Rate
✨ Palawan, Visayas, and Mindanao – ₱99
💫 Enjoy FREE SHIPPING for orders ₱499 and above!
3. How long will it take for my order to arrive? 📦
Please allow 1–2 days for order processing before your package is shipped out.
Estimated Delivery Time
📍 Metro Manila – 1 to 3 days
📍 Luzon – 2 to 4 days
📍 Visayas – 4 to 6 days
📍 Mindanao – 4 to 7 days
Please note that delivery time may still vary depending on the courier, holidays, weather conditions, or location accessibility.
4. Can I cancel my order? 📝
For unpaid orders, you may contact us immediately through email, Facebook, or Instagram within 24 hours of placing your order.
For paid orders, please note that we process orders as quickly as possible. Once your order has been confirmed, packed, or sent for processing, we can no longer guarantee cancellation.
Thank you for understanding as we do our best to ship your QUINTAS pieces as soon as possible. ✨
5. Do you accept bulk orders? Do you offer discounts? 🎁
Yes, we accept bulk orders!
For bulk purchases, giveaways, souvenirs, bridesmaid gifts, corporate gifting, or reseller inquiries, kindly message us with the following details:
✨ Quantity needed
✨ Preferred designs
✨ Target date
✨ Delivery location
✨ Budget, if any
Our team will review your request and send an initial proposal as soon as possible.
6. What are your jewelry pieces made of? Are they non-tarnish and hypoallergenic? 💎
Our pieces are made with carefully selected materials such as stainless steel, gold-plated stainless steel, alloy, and other fashion jewelry materials, depending on the design.
We always indicate the material used in each product description, so you can check the specific details before ordering.
Are they hypoallergenic?
Most of our pieces are designed to be skin-friendly and hypoallergenic, especially our stainless steel pieces. However, since skin sensitivity may vary from person to person, we recommend checking the product description and avoiding prolonged exposure if you have very sensitive skin.
Are they non-tarnish?
Our stainless steel pieces are known to be more resistant to tarnishing, making them suitable for everyday wear with proper care. Gold-plated and alloy pieces may naturally fade or change over time depending on usage, exposure, and care.
To keep your jewelry looking beautiful for longer, we recommend keeping them away from water, perfume, lotion, sweat, alcohol, and harsh chemicals.
7. How do I take care of my QUINTAS jewelry? ✨
To preserve the shine and quality of your pieces, please follow these care tips:
💛 Store your jewelry in its box or pouch when not in use
💛 Avoid direct contact with perfume, lotion, alcohol, and chemicals
💛 Remove before bathing, swimming, exercising, or sleeping
💛 Wipe gently with a soft dry cloth after use
💛 Keep each piece separately to avoid scratches and tangling
With proper care, your QUINTAS pieces can stay beautiful for a longer time.
8. Does my order come with a box? Can I request separate boxes? 🎀
Yes! Every order comes with a QUINTAS gift box.
If you order multiple pieces, we usually place them in separate boxes whenever possible, making them perfect for gifting. For special requests, kindly leave a note upon checkout or message us after placing your order.
9. Do you accept returns, exchanges, or refunds? 📩
For hygiene and safety reasons, we do not accept returns or exchanges for items that have been worn, used, or removed from their original packaging.
However, if you received a wrong, missing, or faulty item, kindly contact us within 48 hours of receiving your package.
Please send us the following:
✅ Clear photo or video of the item
✅ Photo of the packaging
✅ Your order number
✅ Complete concern/details
Reports made beyond the given timeframe will be subject to our team’s review and discretion.
Please note that we do not accept refunds, but we will gladly assist with valid concerns regarding wrong, missing, or faulty items.
10. What should I do if I entered the wrong shipping details? 🏠
Please message us immediately if you entered the wrong name, contact number, or delivery address.
We can only update your details if your order has not yet been processed or picked up by the courier. Once shipped, changes may no longer be possible.
11. How can I track my order? 🔎
Once your order has been shipped, your tracking number will be sent via text message or email.
You may use the tracking number to check the delivery status through the courier’s tracking page. Please make sure your contact number is correct so you can receive updates from us and the courier.
Track your order here: https://www.jtexpress.ph/trajectoryQuery
12. Are your orders sanitized before shipping? 🧼
Yes. We handle and pack all orders with care. Our team keeps the packing area clean and makes sure your jewelry pieces are properly packed before handing them over to our courier partners.
13. Where can I message you for concerns? 💌
For order concerns, product questions, bulk orders, or assistance, you may message us through our official Facebook page, Instagram account, or email.
Our team will be happy to assist you as soon as possible. ✨